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UniFi Lab 21 Network loop meltdown

Office network: loop storm, devices dropping

The whole office network crawls, then drops

Find the five loops, stop the storms, bring the dead ports back, then harden the network so the next cord can't do this.

Not sure where to start? Check what is plugged into the gateway LAN ports.

Office network: UDM Pro Max gateway, SW1 core switch, SW2 edge switch, two wall jacks, a desk switch, AP1, AP2 and two speakers. All five loops are live: the gateway LAN ports, the wall jacks, the desk switch, the speakers and the APs.LAB 21Network loop meltdownSpanning tree · Loop Protection · BPDU GuardGATEWAYCOREEDGEDESKS + ROOMSuplinkuplinkSonosNetmeshUDM Pro MaxSW1coreSW2edgeWall jacks · PORT 7, PORT 8Desk switch AP1AP2SpeakerSpeaker12345What the office seesDevices droppingEverything slowAdoption failsPorts blockedFull outage

This run: all five loops at once. Stop the storms first, then bring the dead ports back.

Office network

Everything crawls, then drops

Goal: no loops, every port up

Network Controls

What do you see?

Network

Gateway, SW1 core, SW2 edge

The whole office slows to a crawl, then devices drop off and adoption fails.

  1. 1Gateway LAN portsStorm
  2. 2Wall jacks, PORT 7 and PORT 8Blocked by STP
  3. 3Desk switchPort held down
  4. 4SpeakersStorm
  5. 5AP1 and AP2Storm

Common causes · Everything crawls, then drops

Check the Ports page first

Before you unplug anything
  1. Look for ports with very high traffic, or ports shown as blocked.
  2. Blocked means STP or Loop Protection caught a loop. High traffic everywhere means nothing did.
  3. If STP did not catch it, unplug from the edge inward, starting with third-party switches and the speakers.

Open the Ports page to see traffic and blocked ports.

Topology

  • UDM Pro Max gateway, built-in LAN ports
  • SW1 core switch
  • SW2 edge switch, wall jacks PORT 7 and PORT 8
  • Desk switch small unmanaged switch on SW2
  • AP1, AP2 both wired to SW2
  • Speakers two, on SW1 and SW2

Controls

UDM Pro Max

Built-in LAN ports

Gateway switch ports do not support STP. Hang clients off one core switch.

Wall jacks on SW2

PORT 7 and PORT 8, under a desk

Desk switch on SW2

Second cable on the desk switch

A port blocked by Loop Protection stays blocked until an admin re-enables it in UniFi Network.

Speakers

Speaker setup

Keep them on the same VLAN and on one switch if you can, with no daisy chain on one port.

AP1 and AP2

Wireless meshing

Both APs are wired. No AP is wirelessly adopted.

Harden it · optional

None of these change the win. They keep the next loop small.

Settings · Networks · Spanning Tree

Spanning tree

Port advanced settings

Loop Protection

Port Manager · client ports

Client port guard

Device settings · Spanning Tree

STP priority

Hardening: 0 of 3 set. Optional, and it does not change the win.

Good to know · info only

Out of scope for this lab

Detection timing Gateway models with Loop Protection Link aggregation Per-VLAN spanning tree Wirelessly adopted APs

Gear in this lab

  • 1 UDM Pro Max
  • 2 UniFi switches, SW1 and SW2
  • 2 Access points, AP1 and AP2
  • 1 Unmanaged desk switch
  • 2 Speakers
  • 2 Wall jacks
Change on win: none yet

Counts only, no prices.

UniFi network keeps dropping after a cable was plugged in

UniFi switch port blocked by Loop Protection

Access points drop out when Sonos speakers are plugged in

A teaching lab, not a quote and not a design for your site. Steps follow Ubiquiti's help articles on network loops and STP, switch settings, and best practices for Sonos devices. Menu names move between UniFi Network versions, and detection timing is not published, so none is shown. The status lines are lab labels.