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UniFi Lab 17 Intercom to Talk phone

Talk phone: no ring from the intercom

The intercom calls reception, but the Talk phone can't let them in

Make the G3 Intercom ring the G3 Touch Pro with video and talk, and let reception open the Front Door.

Not sure where to start? Check whether the phone's Access app account is a .

Call path from the G3 Intercom on HUB1, through SW1 and the UDM Pro Max, to the G3 Touch Pro at reception. All five legs are broken: ring, video, talk, Unlock and the door.LAB 17Call path brokenAccess 4.3.12 · Talk 5.4.5 · Access app 2.17.1DOORCONSOLERECEPTIONPoE++PoEPath A · Access appAccess app account: admin + call receiverRole: Door AttendantPath B · SIP via LAN, Third-Party PBX modeext = Recipient Numberpress * to unlockno adminvideo via early media: untestedCalling((NFC))G3 Intercom1234RESET12VMOTIONBUTTONDOOR POSITIONEMERGENCYNOCOMNCNO POWER(DRY)NOCOMNC12V1ALOCKNOCOMNCDOOR OPERATORNOCOMNCSIREN/CHIME12V0.33AAUX Door Hub · HUB145W sharedIntercom up to 13WPoE++ in from SW1Front Door lockedSW1UDM Pro Max11:28ReceptionG3 Touch Pro12345

This run: all five faults at once. Fix them in call order.

Talk phonelab label

No ring

Goal: ring, see, talk, and unlock the Front Door

Call path Controls

What happens when it rings?

Call path

G3 Intercom to G3 Touch Pro · Path A

The G3 Intercom calls, but the G3 Touch Pro at reception never rings.

lab label
  1. 1RingsBreaks here
  2. 2VideoBreaks here
  3. 3TalkBreaks here
  4. 4Unlock buttonBreaks here
  5. 5Door opensBreaks here

Common causes · No ring

Evidence first

Before you change anything
  1. Capture the Access system log entry for one test call.
  2. Record a video of that test call on the phone.
  3. Unlock the Front Door from the Access web page. If it opens there, the wiring is fine.

Topology

  • UDM Pro Max console, Access and Talk
  • SW1 PoE switch
  • HUB1 Door Hub on PoE++ from SW1, powers the G3 Intercom
  • G3 Touch Pro reception, PoE from SW1
  • Path B SIP via LAN, intercom to phone

Controls

Access app on the G3 Touch Pro

Path A · the signed-in admin account

Access role

Doorbell Call receiver for the G3 Intercom

Access app for Talk version

Console

Settings · Control Plane · Console

Remote Access

Only the console Owner can change this. Doorbell notifications need it on.

Front Door on HUB1

Lock on the LOCK terminal

Fail-safe locks go on NC and COM, fail-secure on NO and COM. Lab 06 walks through it.

Path B what-if · SIP via LAN

No admin on the phone. A what-if: it does not change Path A or the win.

G3 Touch Pro setup

G3 Intercom Recipient Number

Set the phone and the intercom, then ring the phone over SIP.

Good to know · info only

Out of scope for this lab

Mobile app receivers Other SIP servers Fire panel and Emergency Mode Wire gauge and run lengths Other phone models

Gear in this lab

  • 1 UDM Pro Max
  • 1 PoE switch, SW1
  • 1 Door Hub, HUB1
  • 1 G3 Intercom
  • 1 G3 Touch Pro
  • 1 Front Door lock
Change on win: none yet

Counts only, no prices.

G3 Intercom rings but no unlock button on Talk phone

Talk phone won't open the door

G3 Touch Pro rings but no video from the intercom

A teaching lab, not a quote and not a design for your site. Steps follow Ubiquiti's Access and Talk help articles and release notes for Access 4.3.12, Talk 5.4.5 and Access app for Talk 2.17.1. Path B video on a G3 Touch Pro is untested. The status lines are lab labels.